The WMS went live. Handhelds arrived. Training happened. Three months later the count is still in Excel. The order is still in the warehouse lead’s head. We have seen this more than once.
We do not sell software. We are not the implementation crew. We write how a WMS project actually runs in Turkey, and where it breaks. We do not repeat brochure lines.
The WMS is up. The work is not
The system is on. Stock looks green. The shipment still ends with “just check that one”. Management sees a screen. The floor sees paper.
That is usually not a software defect. The item card is incomplete. Locations were never set. The rule dies at shift change. Blaming the product is easy. The real question: is the warehouse orderly enough to let the system hold the work?
Why Excel comes back
Excel does not vanish after go-live. It stays on the daily count. It stays on the customer-specific report. It stays on the side list opened because “the system is wrong”.
For a while both run. Then the system becomes an IT job and operations go back to Excel. If training lasted a day, item codes stayed messy, and the lead taught people to work around the system, that is not a surprise.
The project side of this →
Where it breaks before the project starts
Opening the scope as “turn everything on”. Fixing item and location lists a week before go-live. The implementation team walking the warehouse after lunch. Picking the Friday before a holiday as go-live day.
None of that sits on a slide. The invoice arrives later. A process written without walking the floor falls apart on the first busy day live.
Documented break points →